A metallic, iridescent rock resting on a rough, brown surface, casting a shadow to the lower right.

Our Return & Exchange Promise

We strive to provide you with an unparalleled experience.

If something does not feel right, or just is not what you expected please know we are all ears and our ONLY goal is to ensure you are beaming with joy when you wear your Asteria. Please see a few details below, but know you can reach out to us and our team will be more than happy to work with you.

Close-up of a tall grass seed head against a blurry warm sunset background.
A gold necklace with a circular, leaf-like design and small green stones, worn on a person's neck. Another gold chain is partially visible above the necklace.
Close-up of a hand with a textured gold ring featuring two small green gemstones.
Close-up of a woman's neck wearing layered gold necklaces, one with a pendant depicting a figure, and a pearl necklace.
The image is blurred and indistinct, showing no clear objects or scene.
Close-up of a woman wearing a gold necklace with a cross pendant, and a gold ring, showing her collarbone and part of her neck and chest.

Returns

At Asteria, we stand by the quality and craftsmanship of our jewelry. If you are unsatisfied with your purchase, we offer a 30-day return policy on all unused products in their original packaging. Returns must be initiated within 30 days of your order date, and items must be in pristine condition to qualify for a refund.

Return Eligibility

  • Items must be unworn, unused, and in original packaging

  • Returns are only accepted for orders shipped within 14 days

  • All capsule collections & sale items are FINAL SALE

For hygiene reasons, if a return is deemed unsuitable, you will be notified immediately.

Return Process & Timeline

  • Returns are processed within 10-15 business days

  • To initiate a return, email hello@theasteriaco.com with:

    • Your order number

    • Reason for return

    • Supporting photos (if applicable)

Once approved, we will provide a return shipping label along with instructions on where to send your package. Returns sent without prior approval will not be accepted.

Refunds & Inspections

  • All items are subject to inspection upon return

  • Refunds will only be issued for items that show no visible wear or damage

  • Shipping fees are non-refundable

Damaged or Defective Items

If your item arrives damaged, we require photo proof of the issue. In some cases, we may request the product be returned for further inspection before issuing a refund. Refunds for damaged items will be processed once the review is complete.

For any questions or concerns, please reach out to hello@theasteriaco.com—our team is happy to assist.

Jewelry display with two floral-themed earrings and a matching necklace on a piece of driftwood against a textured stone background with colored lighting.

Exchanges

We want you to love your Asteria piece. If for any reason you’d like to make an exchange, we’re happy to assist.

To initiate an exchange, please email hello@theasteriaco.com with:

  • Your order number

  • The reason for your exchange

The quickest way to process an exchange is to return the item you no longer wish to keep and place a new order for your preferred piece. We’re here to guide you through the process if needed.

DAMAGES & ORDER DISCREPANCIES

We take great care in ensuring each Asteria piece arrives in perfect condition. If your order is incorrect, defective, or damaged in any way, please reach out to us immediately at hello@theasteriaco.com with supporting details and photos.

We’ll work swiftly to make it right.

A pair of gold and pearl earrings with sunburst design on sandy ground, surrounded by pieces of driftwood.

The Asteria Co.

At Asteria, integrity is the foundation of everything we do. Our commitment to excellence extends beyond our craftsmanship—it is reflected in the unparalleled service and attention to detail we provide. Every interaction is met with the same level of care and dedication that defines our brand, ensuring your experience is seamless and refined.

Once we receive your request, you will receive a confirmation. Please allow up to 15 business days from the date of receipt for our return process to be completed. As part of our unwavering standards, all returns undergo a meticulous inspection to uphold the quality and craftsmanship we stand by. Once approved, your refund will be automatically issued to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.

Luxury is not just in the pieces we create—it is in the experience we provide. Should you require any further assistance, our team is here to ensure every detail is handled with the grace and care you deserve.